Comet Appliance Repair (we or us) operates an informational website dedicated to appliance repair services. This Privacy Policy explains how we collect, use, store, and share information in connection with the website and our repair services, in compliance with applicable U.S. law.

Information We Collect. We do not process transactions or collect credit card information on the website. The website includes a call request form that sends submissions to us via email. When you submit the form, information you provide is transmitted to us by email for the purpose of contacting you about service and scheduling or performing repair work, and may be retained to fulfill your request.

Non-Personal Data and Tracking Technologies. Non-personal browsing data may be collected through cookies or web beacons to improve your experience on the site and to understand site usage. This data does not identify you personally unless you provide it through the call request form or other direct communications.

How We Use Information. We use information collected or submitted to contact you for service-related purposes, respond to inquiries, and coordinate service with our technicians and trusted partners for operational and service needs. We may also use information to improve our website and deliver relevant information about our services.

Sharing of Information. We may share information with our trusted partners to carry out service and operational activities such as scheduling, dispatching, and customer support. This sharing is limited to information necessary to perform services and fulfill requests, and is conducted for operational and service needs. We may disclose information as required by law or to protect our rights and the rights of others.

Data Security. We implement reasonable administrative, technical, and physical safeguards to protect information under our control. No system is completely secure, and you should understand that there is always some risk in transmitting information over the internet. We strive to use commercially reasonable measures to protect data, but we cannot guarantee absolute security.

Data Retention. We retain information for as long as necessary to provide services, respond to inquiries, comply with legal obligations, and enforce our agreements. When no longer needed, information may be anonymized or deleted in accordance with our retention practices.

User Agreement and Limitation of Liability. By contacting us or submitting a service request form, you acknowledge and agree to the following terms: you authorize us and our trusted partners to contact you via phone, email, or text for service-related purposes; you acknowledge that your information may be shared with trusted partners for operational and service needs; you acknowledge that non-personal browsing data may be collected through cookies or web beacons to improve user experience; you waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or services; the maximum compensation for any claims arising from the website or services is limited to $100; and you will bear your own legal fees and expenses in the event of a dispute.

Opt-Out. You may opt out of certain communications or data uses by contacting our opt-out number at (770) 215-0473. We will process opt-out requests in accordance with applicable law and as described by the opt-out process.

Third-Party Providers. We may engage trusted partners to perform services on our behalf and may share information with them to support service delivery. We require these partners to handle information in a manner consistent with this Privacy Policy.

Policy Updates. We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on the website and update the effective date. Your continued use of the website or submission of a call request after changes constitutes acceptance of the updated policy.

Governing Law. This Privacy Policy is governed by and construed in accordance with applicable U.S. law.

Contact. For questions about this Privacy Policy or to exercise opt-out rights, contact us at the opt-out phone number provided above: (770) 215-0473.